How to effectively counsel and triage – Protocols for helpline personnel

Protocol for counselling and triaging to be followed by COVID-19 helpline personnel. This resource allows the counsellor to understand and facilitate routine primary health care access, understand and explain risk factors, triage possible cases of Covid-19 sensitively, and share key precautions and health messages.

https://drive.google.com/drive/folders/1NvysSYTvww0_pZdUcaPbLAI4ZQLeNxmv?usp=sharing

Image by Miryam Leon on Unsplash.

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